Shipping & Returns
Shipping
I AM ROCK products, if not currently listed as in stock, are made to order and generally have a 4 week lead time prior to shipping. On finishing your piece your item is shipped from our studio in Sydney and you will immediately receive an email notification with tracking information. Alternatively, please contact us to find out which of our retailers may have your desired item in stock.
Costs & Delivery Estimates
Standard Shipping
Order under $200 AUS: $8.00
Order under $200 WORLD: $20.00
Order over $200 ANYWHERE: FREE
Shipped via our standard 100% carbon neutral shipping courier Sendle, in sustainable packing materials.
Australia (3-7 working days)
New Zealand (10-16 working days)
Asia Pacific, North America and Western Europe (10-28 working days)
Rest of the world (14-30 working days)
Need it sooner?
Express Shipping
Order under $500 AUS: $12.00
Order under $500 WORLD: $30.00
Order over $500 ANYWHERE: FREE
Express shipped with 1-5 days transit (dependant on your location) including tracking and insurance via Easyship or Australia Post Express in sustainable packing materials, and carbon offset via our donation to Greenfleet. Please note that we will confirm your shipping delivery time frame estimate on dispatchment of the order.
I AM ROCK is not liable or accountable for shipping time frames that are not met by any shipping provider. In the event that your parcel is lost we are happy to help recover or replace the order, however any parcel that has been signed for as delivered via shipping tracking cannot be refunded.
In our ecosystem...
Import Duties
We are happy to ship anywhere in the world, however please note that we may not be willing to pay Import Duties for shipping to countries outside Australia, and will review on a case by case. You will need to check what fees may be applicable to you based on your order value when importing silver or gold jewellery into your country.
Return Policy
I AM ROCK happily accepts returns or exchanges within a 14 day period for our standard items. We do not issue refunds for change of mind, however you can request an exchange or store credit.
I AM ROCK does not accept returns or exchanges in the following cases:
- Items that are not returned within the 14 day return period.
- Custom or commissioned pieces, and custom sized rings.
- Items that are not returned in as new condition, have been scratched or otherwise damaged in anyway, or are not returned within the original packaging.
Please follow the instructions for measuring your finger size in our technical area. We are happy to exchange standard sized rings for alternate standard sizes within the 14 day return period. Additional shipping costs occur for us to ship your newly sized ring.
Unfortunately we do not reimburse shipping costs, or pay for additional shipping for exchanges.
Please contact us to arrange a return or exchange.